Privacy Policy

1. Introduction

Caversham Digital (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cavershamdigital.com.

2. Information We Collect

Information you provide

We may collect personal information that you voluntarily provide, including:

• Name, email address, phone number, and company name (via contact forms)
• Messages and conversation content (via our AI chat assistant)
• Any other information you choose to provide

Information collected automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• IP address (anonymised where possible)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our services
• Improve our website and user experience
• Send relevant communications (only with your consent)
• Analyse website usage to improve our content
• Comply with legal obligations

4. AI Chat Assistant

Our website features an AI-powered chat assistant. Conversations with this assistant may be stored to improve our services and follow up on enquiries. We do not use conversation data to train AI models. Conversations are stored securely and access is limited to authorised Caversham Digital personnel.

5. Data Sharing

We do not sell your personal data. We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. These may include hosting providers, analytics services, and email delivery services.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions and chat conversations are retained for up to 24 months unless you request earlier deletion.

7. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

8. Cookies

Our website uses essential cookies required for the site to function. We may also use analytics cookies (with your consent) to understand how visitors interact with our website. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: hello@cavershamdigital.com
Company: Caversham Digital
Country: United Kingdom